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How to send us end-of-game Satan crash logs

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3:00 pm
January 14, 2011


GeorgeMorgan

Admin

posts 38

Post edited 11:08 am – January 19, 2011 by GeorgeMorgan


Hello,
100 Rogues seems to have problem with the game crashing upon the defeat of Satan. So far, we have not been able to reproduce this in-house, but we have received a number of emails about this issue.

First, we are sorry for the problem. Second, thank you all for your interest in reporting it and helping us get of the bottom of the problem, and patience as we do.

Thirdly, you can help us with this issue and any future crash you experience with any iPhone/iPad device as follows…

How to Submit Device Crash Logs
1) Connect your iPhone, iPod Touch or iPad to the computer you use to sync your device.
2) Make sure that iTunes is in the foreground and that the device is recognized.
3) Right-click on your device's name from within iTunes.
4) Select "Reset Warnings" from the menu that pops up.
5) Now click "Apply" from the lower right of iTunes (or select "Sync" from the right-click menu).
6) Click "OK" in the dialog box that appears about improving Apple products. The crash logs will automatically (and anonymously) be sent to us upon the completion of synchronization.
7) If you want o help us even more, click on the "Show Details" button in the dialog box that appears about improving Apple products in the prior step. In the list that is displayed in the Finder/Explorer window, please select files named "100 Rogues_xxxxxxxx.crash" and "100 Rogues_xxxxxxxxx.plist". Now, please compress the files and email them to us. We will be eternally grateful, and you can count on having an impact on the game. Thank you!!!
Our email address is: supportAT100roguesDOTcom
8) If you do happen to go to the trouble of submitting your files to us through email, please try to let us know what the crash situation was, including:
• whether you were playing as the Crusader, Wizard or Skellyman Scoundrel
• your device model. iPhone 3g, iPhone 3Gs, iPhone 4, iPod Touch or iPad. If using an iPod Touch, please also include the generation
• any helpful circumstances of the crash situation, including World & Level, what monsters are in the room, what skills you recall having enabled, whether you had saved and reloaded a game in progress, and any other details you consider might be pertinent. It is particularly nice for us to know if you were attacking with a certain weapon, or believe you were under attack by a certain monster.
• screenshots are awesome, and if you include them we hey often help speed up our understanding of a situation.

Again, thank you for anything you can do to help us squash this individual bug, and any other smaller ones that creep up.

Cheers,
The 100 Rogues Development Team

10:53 am
January 24, 2011


GeorgeMorgan

Admin

posts 38

Thanks to those of you who submitted crash logs, Wes was able to fix the problem of Satan's death crashing the game. Thanks to all of you who helped!!! We really appreciated the community support on this.
If you encounter other crashes in the future (once the next revision (2.5) is released by Apple in February, feel free to use the same procedure to report bugs to us. It helps a great deal.
Cheers,
Your friendly 100 Rogues team

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